Privacy Policy

Effective Date: 11/03/2026

Rellancer Software Solution Pvt. Ltd. ("Rellancer", "Company", "we", "our", or "us") is committed to protecting the privacy and security of the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use our website, software applications, Software-as-a-Service (SaaS) platform, APIs, mobile applications (if applicable), and related services (collectively, the "Services").

This Privacy Policy applies to all visitors, registered users, customers, merchants, business partners, and other individuals who interact with our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

1. Information We Collect

We collect information that you voluntarily provide to us, information generated through your use of our Services, and information collected automatically through technical means.

A. Information You Provide

When you register for an account, subscribe to our Services, contact us, or otherwise interact with our platform, we may collect information including:

• Full name
• Email address
• Phone number
• Company or business name
• Job title or designation (where applicable)
• Billing and invoicing information
• GST or tax-related information (where applicable)
• Account credentials (such as username and encrypted password)
• Profile information you choose to provide
• Communications with our support or sales teams
• Any other information voluntarily submitted through forms, emails, chat, or support requests

B. Customer Data

As part of providing our SaaS Services, you may upload, create, store, or manage data through our platform ("Customer Data"). Depending on how you use our Services, this may include documents, files, records, business information, customer information, images, audio, or other content that you choose to store or process using our platform.

You retain ownership of your Customer Data. We process such data only for the purpose of providing, maintaining, securing, and improving our Services, or as otherwise instructed by you or required by applicable law.

C. Information Collected Automatically

When you access or use our Services, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Device type and identifiers
• Date and time of access
• Pages viewed and navigation history
• Referring website or source
• Session information
• Log files
• Error reports and diagnostic information
• Usage statistics and performance metrics

D. Cookies and Similar Technologies

We use cookies, pixels, local storage, and similar technologies to:

• Authenticate users
• Maintain secure sessions
• Remember user preferences
• Analyze platform usage
• Improve functionality and performance
• Enhance user experience

Additional information regarding cookies is provided in Section 3 of this Privacy Policy.

E. Payment Information

Where subscriptions or paid Services are offered, payment transactions may be processed by trusted third-party payment service providers. We do not store complete payment card information on our servers unless expressly stated. We may retain limited billing information, transaction references, invoices, and payment status for accounting, legal, and operational purposes.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

• Create, manage, and maintain user accounts.
• Provide, operate, and deliver our SaaS platform and related Services.
• Authenticate users and maintain account security.
• Process subscriptions, billing, invoices, and payments.
• Respond to customer inquiries, support requests, and technical issues.
• Communicate important updates, service announcements, and administrative notices.
• Personalize and improve user experience.
• Monitor platform performance, reliability, and usage.
• Diagnose technical issues and troubleshoot system errors.
• Detect, investigate, and prevent fraud, abuse, unauthorized access, and other security incidents.
• Conduct analytics, research, testing, and product improvements.
• Enforce our Terms of Service and other applicable agreements.
• Comply with applicable laws, regulations, legal obligations, court orders, or requests from competent authorities.
• Protect the rights, property, security, and legitimate interests of Rellancer, our users, business partners, and the public.
• Fulfill any other purpose for which the information was collected, with your consent where required by applicable law.

We will only use your personal information for purposes that are compatible with those described in this Privacy Policy or as otherwise permitted or required by applicable law.

3. Cookies and Tracking Technologies

We use cookies and similar technologies, including web beacons, pixels, local storage, and session identifiers, to operate, secure, and improve our Services.

These technologies help us to:

• Authenticate users and maintain secure login sessions.
• Remember user preferences and account settings.
• Improve website and platform functionality.
• Analyze platform usage and user interactions.
• Monitor system performance and troubleshoot technical issues.
• Enhance security by detecting unauthorized access or suspicious activities.
• Measure the effectiveness of our services, communications, and platform improvements.

Cookies may be categorised as:

• Essential Cookies: Required for the operation, security, and functionality of our Services.
• Functional Cookies: Used to remember your preferences and improve your experience.
• Analytics Cookies: Used to understand how users interact with our Services and to improve performance.
• Performance Cookies: Used to monitor system reliability and optimise service delivery.

Most web browsers allow you to control or disable cookies through their settings. Please note that disabling certain cookies may affect the functionality, performance, or availability of some features of our Services.

Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

A. Service Providers

We may share information with trusted third-party service providers who assist us in operating, maintaining, securing, and improving our Services. These may include providers of:

• Cloud hosting and infrastructure
• Payment processing
• Email and communication services
• Customer support services
• Analytics and performance monitoring
• Security and fraud prevention
• Data storage and backup services

These service providers are authorized to process your information only as necessary to perform services on our behalf and are contractually required to protect your information.

B. Business Partners

Where necessary to provide or enhance our Services, we may share limited information with our affiliates, business partners, or other entities within the BDS Ecosystem. Such sharing will be limited to the information reasonably required for the intended business purpose and will be subject to appropriate confidentiality and security obligations.

C. Legal and Regulatory Requirements

We may disclose your information where we believe such disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests.
• Enforce our Terms of Service or other agreements.
• Protect the rights, property, or safety of Rellancer, our users, business partners, or the public.
• Detect, investigate, or prevent fraud, security incidents, or other unlawful activities.

D. Business Transfers

If Rellancer is involved in a merger, acquisition, investment, corporate restructuring, financing, sale of assets, or similar business transaction, your information may be transferred as part of that transaction, subject to applicable confidentiality and legal obligations.

E. With Your Consent

We may share your information with third parties where you have provided your consent or where you specifically request or authorize us to do so.

5. Data Security

We implement appropriate technical, administrative, and organizational measures designed to protect personal information and Customer Data against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Our security measures may include:

• Secure authentication and access controls.
• Encryption of data during transmission using industry-standard protocols where applicable.
• Role-based access to systems and information.
• System monitoring, logging, and security auditing.
• Regular software updates, security patches, and vulnerability management.
• Backup and disaster recovery procedures.
• Physical and logical safeguards for our infrastructure and cloud-hosted environments.
• Employee access restrictions based on business need.

While we strive to use commercially reasonable measures to protect your information, no method of transmitting data over the Internet or storing electronic information is completely secure. Accordingly, we cannot guarantee the absolute security of your information.

If we become aware of a security incident affecting your personal information, we will take appropriate steps to investigate, mitigate the impact where reasonably possible, and comply with any applicable legal or regulatory notification requirements.

6. Third-Party Services and Links

Our Services may contain links to third-party websites, applications, or services, or may integrate with third-party platforms to enhance the functionality of our Services.

These third-party services operate independently from Rellancer and are governed by their own privacy policies and terms of use. We encourage you to review those policies before providing any personal information or using such services.

Where applicable, we may use trusted third-party providers for services including, but not limited to:

• Cloud hosting and infrastructure
• Payment processing
• Email delivery and communication
• Analytics and performance monitoring
• Customer support
• Identity verification and authentication
• Security and fraud prevention

Rellancer is not responsible for the privacy practices, content, or security of third-party websites or services that are not owned or controlled by us. Your interactions with such third-party services are governed by their respective policies and agreements.

7. Data Retention

We retain personal information and Customer Data only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide our Services, comply with legal obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.

The retention period for information may vary depending on factors such as:

• The nature of the information collected.
• The purpose for which the information was collected.
• The duration of your use of our Services.
• Applicable legal, regulatory, tax, accounting, or contractual requirements.

If you close your account or discontinue using our Services, we may retain certain information for a reasonable period where necessary to:

• Comply with applicable laws and regulatory requirements.
• Maintain financial and business records.
• Detect and prevent fraud, abuse, or security incidents.
• Resolve disputes and enforce our agreements.
• Protect our legal rights and legitimate interests.

Where personal information or Customer Data is no longer required, we will securely delete, anonymise, or otherwise dispose of it in accordance with our internal data retention practices and applicable laws.

8. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction or updating of inaccurate or incomplete personal information.
• Request deletion of your personal information where permitted by applicable law.
• Request a copy of your personal information in a commonly used format, where applicable.
• Withdraw your consent where our processing is based on your consent. Such withdrawal will not affect the lawfulness of processing carried out before the withdrawal.
• Object to or request the restriction of certain processing activities, where permitted by applicable law.

To exercise any of these rights, you may contact us using the details provided in the "Contact Information" section of this Privacy Policy. We may request reasonable information to verify your identity before processing your request.

We will respond to privacy-related requests within a reasonable timeframe and in accordance with applicable legal requirements. In certain circumstances, we may decline a request where permitted or required by applicable law, including where the request is excessive, unfounded, or would adversely affect the rights and freedoms of others.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business operations, legal or regulatory requirements, or privacy practices.

When we make changes, we will update the "Effective Date" at the beginning of this Privacy Policy. Where required by applicable law or where the changes are material, we may also notify users through our website, the Services, email, or other appropriate communication channels.

Your continued use of our Services after the revised Privacy Policy becomes effective constitutes your acceptance of the updated Privacy Policy, to the extent permitted by applicable law.

10. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in Kolkata, West Bengal, India.

11. Contact Information

Rellancer Software Solution Pvt. Ltd.
101/2/2 Mosidhati Road,
P.O. P.S. Barasat,
North 24 Parganas,
Kolkata, West Bengal, India - 700124

Email: info@rellancer.com